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Q.Who will be cleaning my home?
A. We attempt to send the same team of professional house residential cleaning crews each time we clean your home. However, due to illness, vacations or other reasons we may have to substitute someone else for that worker.
Q. Do I need to purchase any special supplies or equipment?
A. No, our professional house cleaning team will bring everything with them. If you have any of your own preferred products, please let us know and we will be happy to use them.
Q. Where is my key kept between appointments?
A. Your key will be tagged with a code for our reference. It is not identified with your name or address. The key is given to the house cleaning crew on the day of the cleaning. It is then returned to the office where it is securely stored between appointments.
Q. What should I do about my security system?
A. We suggest that you program a separate code for us.
Q. What happens if my regularly scheduled cleaning falls on a statutory holiday?
A. We will contact you to reschedule your house cleaning appointment. We will accommodate your needs when rescheduling.
Q. How do I pay for the service?
A: We accept cash in a sealed envelope (labeled with your name and address), checks and credit cards (V, MC, AX & D). We ask that you leave the payment on the kitchen counter.
Q. What if I need to change my cleaning appointment?
A. Not a problem, we ask that you give us a notice at least 24 hours in advance, so that we can adjust our schedule accordingly.
Q. What time will the cleaning crew get to my house?
A. Our regular workdays are from 7:00am to 5:00pm. It is not possible to arrive at exact time of an appointment (some jobs run over or traffic is a problem), but we will make every effort to ensure that we arrive as close to the booked time as possible. If the maids are delayed by more than 30 minutes we will call you.
Q. What if something is damaged when my home is being cleaned?
A. Although our professional cleaning crews are very careful when cleaning your home, sometimes accidents do happen. If anything in your home is accidentally damaged or broken as a result of our cleaning we will make every effort to have the item repaired or replaced if repairing is not possible. Insurance claims will be filed when necessary.
Q. What do I need to do before the cleaning?
A. Nothing, the maids are quite willing to tidy as well as clean but if you would prefer that they use their time more efficiently you could pick up any clothing, toys, etc. before they come.
Q. Why should I hire EuroMaids instead of any other company or individual?
A. EuroMaids takes every possible precaution in hiring the most qualified and trustworthy individuals available. All of EuroMaids professionals are bonded and insured and all of them are covered by worker's compensation insurance. If they should have an accident while cleaning your home, you are not responsible for their medical bills. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance.
Q. Do I need to sign a contract?
A. No. You may cancel services at any time. EuroMaids also reserves the right to cancel your service at any time.
Q. How many people do you send to my home?
A. Normally, teams of two house cleaning professionals will arrive to clean your home. We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or have a day off, we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, we will call you to inform you of the change.
Q. How do you monitor quality?
A. We employ a quality assurance supervisor who will inspect the cleaning of your home periodically. Quality is our number one priority and we want you to be completely satisfied with our professional house cleaning services.
Q. Do I need to be home?
A. Most of our customers are not home when we clean their homes. We keep detailed information about each client's home cleaning or special instructions and information regarding pets, access, and alarm codes.
Q. What about pets?
A. Pets are not a problem. However, we do need to know if you have them and we would like to have the pets' names. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. We do not feed or clean up after your pets.
Q. What if something is missed or not cleaned properly?
A. Simply call our office at (630) 737-1080 within 24-hours to correct anything that needs attention at no additional charge. Your complete satisfaction is our number one priority.
Q. What about "special requests"?
A. We love special requests! Please communicate any additional chores, services or cleaning procedures you desire directly to our office at (630) 737-1080. Every effort will be made to accommodate you.
Q. Should I tip the workers for a job well done?
A. Tipping is neither required nor expected, but always appreciated. If you do choose to leave a tip, cash is the preferred method of currency, and it will be shared equally by your cleaning team. An occasional note to the team, when they really impress you, would mean a lot.